Privacy Policy

1. Introduction

CamView ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account registration information (name, email address, password)
• Payment information (processed securely through third-party payment processors)
• Camera configuration and settings
• Support requests and communications
• Feedback and survey responses

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, time spent, error logs)
• Network information (IP address, connection type)
• App performance and crash reports

2.3 Camera Data

CamView connects to your security cameras. We do not store your camera video feeds on our servers. Camera credentials are encrypted and stored locally on your Smart TV device. We never access your camera feeds without your explicit permission.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, prevent, and address technical issues and security threats
• Personalize and improve your experience
• Send you marketing communications (with your consent, where required)

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., payment processing, cloud storage, analytics)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• With Your Consent: We may share information for any other purpose with your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@cctv-smarttv.com. We will respond to your request within 30 days.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@cctv-smarttv.com
Address: [Your Company Address]
Data Protection Officer: dpo@cctv-smarttv.com